Help & docs
Help & docs

Deliverability

Check your domain records and blocklists, and see whether mail reaches the inbox.

Two tabs

Deliverability is one menu item with two tabs at the top: Domains and Inbox placement.

1 Domains and Inbox placement tabs. 2 Re-check all. 3 Open a mailbox for details.

Domains tab

For each mailbox you see its MX, SPF, DKIM and DMARC checks, whether its domain is on a blocklist, and whether it is ready to send.

Click a mailbox to see the details and what to fix. Click Re-check all after you change your DNS records.

Fix a failing check

  1. Open the mailbox on the Domains tab to see which record is missing or wrong.
  2. Add or correct that record where you manage your domain.
  3. Wait a little for the change to spread, then click Re-check all.

Inbox placement tab

Shows, for each mailbox provider such as Gmail or Outlook, whether engagement has dropped compared with its usual level. A sudden drop usually means mail is landing in spam there.

Also on the Domains tab

  • Custom tracking domain: put open and click tracking links on your own subdomain. Add it, create the record shown, then click Verify and Activate.
  • Suppression list: addresses that will never be emailed, such as bounces and unsubscribes. You can add one by hand.